1. Application

This Agreement covers exclusively any sale of products through the website (website) www.epiplo-alexandros.gr of the company called EPIPLO ALEXANDROS S.A. Any deviations from this Agreement must be confirmed by EPILO ALEXANDROS S.A. in writing. Any other Terms and Conditions are expressly excluded. Any user who enters and makes use of the services of the online store is deemed to consent and unconditionally accept the terms set forth herein, without exception. If a user does not agree with these terms, he/she must refrain from using the e-shop and from any transaction with it.

Sending your order implies acceptance of this Agreement and all its terms.

2. Orders / Contract

Orders must be received in writing via the Internet by filling in and sending the relevant Order Form available on the website www.epiplo-alexandros.gr. Your order is considered received by EPIPLO-ALEXANDROS S.A. from the moment you receive a relevant notification with the indication “EPIPLO-ALEXANDROS – NEW ORDER #XXXXXX”. During the processing of each registered order, the stock availability of the products ordered is also confirmed. In case the availability or delivery time differs from the one indicated on the product page, a relevant notification will be received.

You are obliged to check the Registration Confirmation and immediately inform EPIPLO-ALEXANDROS S.A. (no later than within 2 hours from the time of receipt of the electronic notification marked “EPIPLO-ALEXANDROS – NEW ORDER #XXXXXX”) in writing of any error, otherwise the data indicated in the Registration Confirmation will be applied to this Contract.
Before sending the Order Form you have taken note of the following information:
The dimensions of the Products are given as approximate and for information purposes only. The photographs of the products may be indicative. All prices include VAT at 24%.
Some of the products are available in a package unassembled and some are assembled.

Photos of main products that may have decorative and other accessories inside them are not accompanied with the product and therefore not sold, they are in the picture only for aesthetic reasons
We have made every effort to display as accurately as possible the colors and images of the products displayed in our online store.
However, we cannot guarantee that the screen of your device will render the colours accurately.
The prices of the online store may change at any time without notice. The listed prices of products and services apply to purchases from the online store. Prices of products and services for purchase through a physical store of EPIPLO ALEXANDROS S.A. may vary. You can find out the prices of products and services from our stores.

EPIPLO ALEXANDROS S.A. bears no responsibility and does not cover price differences of products purchased from its physical store and the customer subsequently found the existence of a lower price in its online store or vice versa.
The various product offers are valid until stocks are exhausted. In case of small/limited availability of stock of a product that has been put on offer, EPIPLO ALEXANDROS S.A. reserves the reasonable right to execute the relevant orders based on the satisfaction of as many of its customers as possible, i.e. orders registered by different/separate users.
EPIPLO ALEXANDROS S.A. strives to provide you with high quality services on a daily basis. EPIPLO ALEXANDROS S.A., in good faith, is not responsible and is not bound for any errors in the characteristics, photos and prices of products listed on the website www.epiplo-alexandros.gr and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product.

In good faith and for your protection, if you find that a product is offered at an unusually low or high price compared to its market value, please contact the customer service department or via the contact form of the website before proceeding with the order.
ELEPLO ALEXANDROS S.A. provides the user with the possibility of ordering the products that are available through the e-shop and receiving the products from the store (payment must be made electronically in the e-shop of ELEPLO ALEXANDROS S.A. and not in the store, otherwise you will be charged the store price and not the web price).This possibility is provided under the following terms and conditions:
This order will be valid for 7 days from the moment you receive an email informing you of the receipt of your order. In case the customer does not come to the store for the execution of the order (i.e., receipt of the order and payment of the price) during the above mentioned period, the order will be cancelled, without any liability of EΠILO ALEXANDROS S.A. for this reason.

If it is determined that a user abuses this option provided by EPIPLO ALEXANDROS S.A. (e.g. repeated ordering of items through the online store and not receiving them from the store, etc.), the latter may reject and refuse the order of the user in question through the store’s pick-up option.

In the event that there are products at Web Price and you wish to pick them up from the store and pay at the store’s checkout upon receipt, they will be charged at the store’s price and not at the Web Price.

3. Delivery / Ownership / Risk

EPIPLO ALEXANDROS SA will make every effort to send you the products within 5-7 working days (Monday to Friday) for products that are readily available. For products whose availability is “Upon Order” and provided that they can be ordered from the suppliers of EPILO ALEXANDROS S.A., the delivery time is approximately 7-12 working days (Monday to Friday) depending on the category of the product. In the case of products of our own manufacture the delivery time can reach 20 working days. The ownership of the Product is transferred after full payment and the risk is transferred upon delivery, even the shipment of the goods is made on behalf of the customer at the risk of the customer. You should check for any damage before the carrier, in case you sign and remove the carrier no damage is recognized.

In the event that the customer does not pick up the product himself and instead a third party picks up the product on behalf of the customer, or it is delivered to the transport company of the customer’s choice, EPIPLO ALEXANDROS S.A. is not responsible for any damage created during transport.

4. No liability shall be accepted by the customer for any damage caused by the transport of the goods.

EPILO ALEXANDROS S.A. shall not be liable for delays in performance (including delivery) due to circumstances that cannot be attributed to the fault of EPILO ALEXANDROS S.A. or due to force majeure and shall be entitled to an extension of time for performance. Indicative examples may include strikes, acts of terrorism, war, supplier/transportation/production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters. If such events last for more than 2 months, this Agreement may be terminated by either party without compensation.

5. Your obligations as a Customer

You are responsible for:

For interchange fees, if incurred. Your choice of Product and its suitability for your purposes. The costs of telephone and postal charges for communication with EPIPLO ALEXANDROS S.A., if any.

6. Return – Replacement of Products – Cancellation of order

See the corresponding section “Returns Policy”

7. Guarantee

Product warranty will be available for the products of the online store that indicate that they contain a warranty.

EPIPLO ALEXANDROS S.A. does not provide warranty or guarantee protection for the suitability of sold product for any specific purpose.

8. Modification of the terms of this document

EPILO ALEXANDROS S.A. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and commercial customs. The modification or renewal will be effective from the moment that this document is informed of any change. EPIPLO ALEXANDROS S.A. does not undertake the obligation to inform users of any modifications and any changes through the website of this e-shop. Therefore, these terms of use may be revised and updated at any time and without notice. The users of the website of EPIPLO ALEXANDROS S.A. are requested to check these terms and conditions periodically for any changes, as the continuous use of this website implies that they accept all possible modifications of these terms and conditions. It is clarified that the change of terms does not cover orders which you have already placed.

9. Applicable Law – Jurisdiction

The above terms and conditions of use of the website, as well as any amendment, change or alteration thereof, are governed and supplemented by Greek law, the law of the European Union and the relevant international treaties. Any provision of the above terms that is contrary to the law shall automatically cease to be valid and shall be removed from the present, without in any way affecting the validity of the other terms. The present constitutes the entire agreement between the website and the visitor/user of its pages and services and is binding only on them. No modification of these terms will be taken into account and will not form part of this agreement, unless it has been expressed in writing and incorporated herein.