www.epiplo-alexandros.gr is the place of exhibition and sale of the products through the Internet of the Greek limited company “EPIPLO ALEXANDROS S.A.”, based in Thessaloniki. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of EPIPLO ALEXANDROS S.A., located at www.epiplo-alexandros.gr

Make sure that you agree to the following terms and conditions because your further use and browsing of the above website www.epiplo-alexandros.gr implies your express and unconditional consent and agreement with them.

1. Terms.

EPIPLO ALEXANDROS S.A. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and commercial mores. EPIPLO ALEXANDROS S.A. does not undertake the obligation to inform users of any modifications and any changes through the website of this e-shop. Therefore, these terms of use may be revised and updated at any time and without notice. The users of the website of EPIPLO ALEXANDROS S.A. are requested to check these terms and conditions periodically for any changes, as the continuous use of this website implies that they accept all possible modifications of these terms and conditions. It is clarified that the change of terms does not cover orders which you have already placed.

2. Information provided & Products.

EPIPLO ALEXANDROS S.A. is committed to the completeness and validity of the information provided on its website www.epiplo-alexandros.gr, both in terms of the existence of the essential characteristics described for each product available, as well as the accuracy of the data concerning the information provided by the online store of EPIPLO ALEXANDROS S.A., services, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.

3. Limitation of responsibility.

EPIPLO ALEXANDROS S.A. cannot provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their unavailability.

The online store of EPIPLO ALEXANDROS S.A. is not responsible for any technical problems that may occur to users when they attempt to access the website and during this and have to do with the operation or compatibility of their own infrastructure with the use of the website.

Also, EPIPLO ALEXANDROS S.A. has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Any reference and/or link to another site is provided for your convenience and we are not responsible for the contents, their security policy or the way they manage their online visitors, products and services provided (advertising or sale) on these sites.

4. Intellectual property rights.

The website www.epiplo-alexandros.gr is the official website of EPILO ALEXANDROS S.A. All the content of the web pages posted by EPILO ALEXANDROS S.A., including images, graphics, photographs, designs, texts, services and products are the intellectual property of EPILO ALEXANDROS S.A. and are protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public about the actual provider of the Content of the websites is prohibited. Any reproduction, republication, re-publication, downloading, communication, dissemination or transmission or any other use of the Content in any manner or means for commercial or other purposes is permitted only with the prior written permission of EPIPLO ALEXANDROS S.A. or any other legal owner of the aforementioned copyrights.

The names, images, logos and distinctive features that represent EPIPLO ALEXANDROS S.A. and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of EPIPLO ALEXANDROS S.A. and/or www.epiplo-alexandros.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and fair competition.

The products mentioned on the web pages of this website and bearing the trademarks of the respective organizations, companies, partner institutions, constitute their own intellectual and industrial property and therefore these institutions bear the relevant responsibility.

In any case, their appearance and display on the web pages of www.epiplo-alexandros.gr should not in any way be understood as a transfer or assignment of a license or right to use them.

5. User’s obligations.

Users of the website www.epiplo-alexandros.gr accept that they will not use them and the website of EPIPLO ALEXANDROS S.A. for sending, publishing, e-mailing or otherwise transmitting any Content that is illegal, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or interfere with the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any manner and any content of use

6. Difference between shop price and e-shop price.

In the online store www.epiplo-alexandros.gr of EPIPLO ALEXANDROS S.A. we have created in some products the so-called “Web Price” offers, where the price in the online store differs from the prices of the physical store and is valid only for purchases through this online store and shipping either at your place or pickup from our store. The following payments apply to these offers: via credit card, or bank account deposit.

Be aware that: The order must be prepaid online in the e-shop of EPIPLO ALEXANDROS SA and not in the physical store, otherwise you will be charged with the store price)

In any case, although we make every effort to ensure the accurate indication of the items and prices listed in our online store, we cannot exclude the possibility of typographical or technical errors in prices and product characteristics. For this reason we recommend that in cases of “Web Price” offers, before each payment and completion of your order, you should contact the Customer Service Department or via the e-mail form on the website to confirm this price.

7. Your order may be delayed for the following reasons:

The product has been delayed to be shipped from our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are occasions when an order may get “stuck” in customs or in transit, so we may not have it in our warehouse when we expect it.

The product you ordered has already been discontinued and is not available: Among the products we display in our online store there are rare cases where the supplier suddenly and without warning announces that they are discontinued. In this case an employee of our company will contact you directly to give you all alternatives.

In periods of extreme weather or strikes-licenses and in any case of force majeure, which may affect the transport and delivery of your order.

If it is impossible to contact you by telephone and/or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, the information you have entered is not correctly updated.

8. Safety

EPIPLO ALEXANDROS S.A. recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal data and transactions is secure and confidential. The security of the E-shop of EPIPLO ALEXANDROS S.A. is achieved by the following methods:

Customer identification

The codes used to identify you are two: the e-mail address and the Personal Secret Security Code (password), which every time you enter them, they provide you with access to your personal data in complete security.

You are given the opportunity to change your Personal Security Password and e-mail address as often as you wish. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage, you must immediately notify us, otherwise the online store of EPIPLO ALEXANDROS S.A. is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, to change your password at regular intervals and avoid using the same and easily traceable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols to create your password.

Automatic Disconnection

If there is no activity for 30 minutes there is an automatic disconnection from the members area of the e-shop of EPIPLO ALEXANDROS S.A.

Controlled Access (firewall)

Access to the systems of EPIPLO ALEXANDROS S.A. (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential data and information of the company.

Call recording

EPIPLO ALEXANDROS S.A. in the context of improving the services provided may record incoming and outgoing calls of its call center.

Encryption

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the user/member to EPILO ALEXANDROS S.A. is confidential and EPILO ALEXANDROS S.A. has taken all necessary measures to use it only to the extent that it is deemed necessary in the context of the services provided. Some of the measures taken are the following:

Only authorised employees have access to your transaction information and only when necessary, e.g. to process your requests.

EPIPLO ALEXANDROS S.A. does not disclose customer and transaction information unless it has written authorization from you or it is required by a court order or decision of another public authority.

In the event that EPILO ALEXANDROS S.A. uses third parties to support its systems, it shall ensure that confidentiality is guaranteed.

You can request any data held about you and their correction in case you can document the existence of an error.

For your own safety, you should also treat all information provided through the service as confidential and secret and not disclose it in any way to third parties.

9. Declaration of confidentiality

This confidentiality statement refers to the site of EPIPLO ALEXANDROS S.A. www.epiplo-alexandros.gr

When you send a request online, the information you provide is used to answer your question electronically. We consider the applications you complete and the email correspondence you send confidential. We do not disclose the content of these except to the intended recipient and the law, if requested to do so or in the event that we believe the content of the message is prejudicial to us.

Such action is necessary in order to:

protect our rights and property

protect ourselves against the misuse or unauthorized use of the site of EPIPLO ALEXANDROS S.A.

protect our personal safety or the property of our users and the public.

However, if you give us a false email address or try to take someone else’s place when sending information online, all information – as well as your IP address – will be part of any investigation. The people at EPIPLO ALEXANDROS S.A. may need to process your email in cooperation with the technical department. Also, if you ask one of EPILO ALEXANDROS S.A.’s customer service representatives to assist you with any email correspondence, they will be able to access the full range of information relevant to your request, including your email address and messages.

10. Purchase of Products

The company EPIPLO ALEXANDROS S.A. makes every effort to provide high quality services. However, cases of errors in prices and secondary papers/products cannot be excluded and it cannot be guaranteed that there will be no interruptions in the operation of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your shopping, we invite you if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, to contact the Customer Service Department or via the email form on the website.

When you place your order you will receive an automated e-mail which will indicate the details of your order. When your order is ready for you to pick it up from our centre ( if you have selected the store pickup shipping method) we will either contact you by phone or send you an email saying that your order is ready for pickup: This confirms that the order has been successfully received and the products are waiting for you. Payment must be made online in the e-shop of EPIPLO ALEXANDROS S.A. (prepayment), otherwise you will be charged the store price and not the web price.

In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you at the phone numbers you have given us during registration or order entry on our site. Most parcels come in a package (unassembled) to minimize shipping costs and any damage that may be caused during transport.

11. Informative e-mail (newsletters)

1. EPIPLO ALEXANDROS S.A. periodically sends informative emails.

2. The company EPILO ALEXANDROS S.A. is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP’s (Internet Service providers) for delivery.

3. The newsletters may end up in the spam folder, so please check regularly that they are not stored there

4. Put the shipping address on your safe list

5. If you no longer wish to receive newsletters or if you wish to unsubscribe from the news delivery system of EPIPLO ALEXANDROS S.A., you can use the corresponding link in each of our newsletters to unsubscribe from the list.

6. The information from EPIPLO ALEXANDROS S.A. is only sent if you choose it (new member registration or subscribed to the newsletter) or if you have placed an electronic-telephonic order from our online store. The information is updated for as long as you wish. However, in case you have placed an order with EPIPLO ALEXANDROS S.A., using our site, we send automated information messages (email) about the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and that you keep them throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.

12. APPLY THE LAW.

The above terms and conditions of use of the website, as well as any amendment, change or alteration thereof, are governed and supplemented by Greek law, European Union law and the relevant international treaties. Any provision of the above terms that is contrary to the law shall automatically cease to be valid and shall be removed from the present, without in any way affecting the validity of the other terms. The present constitutes the entire agreement between the website and the visitor/user of its pages and services and is binding only on them. No modification of these terms will be taken into account and will not form part of this agreement, unless it has been expressed in writing and incorporated herein.

13. COOKIES POLICY

Our company adheres to a strict policy to protect the privacy of visitors to the website. We use cookies on our website to manage login sessions, to provide personalised web pages and to tailor advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregate statistics that allow us to understand how the public uses our website and help us to improve its structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available.

What are Cookies

Cookies are small text files containing information that are stored on your computer’s web browser when you browse our website and can be removed at any time. We use cookies to make our website work better, to help you browse, connect and move around the pages and to provide promotional content based on your interests and needs. We also use cookies to analyse how visitors use our website, how they browse or if they experience a problem to fix it and to improve the structure and content of our website.

Absolutely essential

Absolutely essential cookies are essential for the proper functioning of our website. They allow you to browse and properly use the functions of our online store or your account login. Without these cookies, we cannot offer effective operation of our website.

Performance cookies

Performance cookies collect information about how visitors use our website, for example, which pages they visit most often and whether error messages are generated by web pages. They are used solely to improve the performance of a website.

Functionality cookies

These cookies allow our website to remember your choices, such as the username you have registered, your preferred language choice or your use of social media. The information collected by these cookies relates to your browsing exclusively and it is not possible to record your browsing activity on other websites. If you do not accept these cookies, the performance and functionality of our website may be affected and your access to its content may be limited.

Targeting / advertising cookies

Targeting cookies are used to provide content that best matches your interests. They may be used to send targeted advertising/offers, limit advertising impressions or measure the effectiveness of an advertising campaign. They are usually placed to remember your visit to a website. Our website uses Google Analytics for statistical, marketing and advertising purposes.

How you can disable the use of cookies

In case you wish to enable or disable the use of cookies from your browser settings, depending on your browser, please visit the respective websites in order to learn about the necessary actions.

Providing Consent to accept Cookies

When you enter the main page of our website, you are made aware of a notice on the use of cookies, which is located in a visible place and refers to this usage policy. If you decide to browse sub-pages of our website and if you have configured your web browser appropriately, you freely give your explicit and specific consent to this use. Otherwise, you are obliged to refrain from browsing our website or to deactivate the use of cookies in your browser settings.